Last updated: 28 October 2026
Sport Sanctuary (sportsanctuary.app) is a multi-sport platform for scorekeeping, player passports, ratings, matchmaking, practice tracking and live streaming. You can reach us at support@sportsanctuary.app.
Account details you give us (name, email, date of birth, location, profile photos), the sport activity you record (matches, scores, ratings, practice sessions), support tickets you raise, and technical data needed to run the app (device type, sign-in records).
To run your account and sport passports, calculate and display ratings, power matchmaking and player search, show match results and media, respond to support requests, and keep the platform secure. We do not sell your personal data.
If you choose to link your YouTube channel, we use YouTube API services to create and manage live broadcasts on your behalf so your matches can be streamed from the app. We access only what is needed to create broadcasts, set their title and description, and read public view counts for videos shown in the Media Lounge. We never post, edit or delete anything else on your channel. You can unlink your channel at any time in the app, and you can revoke Sport Sanctuary's access entirely via your Google security settings at myaccount.google.com/permissions. Our use of YouTube data follows the Google API Services User Data Policy, including the Limited Use requirements.
Your display name, passport, ratings and match results are visible to other members as part of the service. Live streams and videos you choose to publish are visible according to your YouTube settings. We share data with the service providers that host and operate the platform, only as needed to run it.
We use essential cookies and local storage to keep you signed in, remember your language and sport selection, and remember your display preferences. We do not use advertising trackers.
We keep your data while your account is active. You can permanently delete your account in the app from My account → Edit profile: scroll to the bottom and tap Permanently Delete My Account. If you can't sign in, see sportsanctuary.app/delete-account. If anything on your account is still in progress, you may need to finish or cancel it first; the app tells you if so. Your personal profile and sign-in identity are then removed; match records needed to preserve other players’ results and ratings are retained only in anonymised form. Contact support@sportsanctuary.app if you need help.
If we change this policy we will update the date above and, for significant changes, notify you in the app. Continued use after a change means you accept the updated policy.
Sport Sanctuary Ltd (Company Number: 17485327, Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ) is the official Data Controller for the personal data processed through this platform. We collect and securely process player profile metrics, handicap ratings, and tournament match records utilizing advanced, secure cloud server infrastructure. Sport Sanctuary Ltd is fully registered under the UK Information Commissioner's Office (ICO) Data Protection Register.
We use these safeguards to protect your personal data, including any Google or YouTube data: • Encryption: everything sent between your device and Sport Sanctuary travels over encrypted HTTPS connections, and our database and file storage are encrypted at rest by our cloud hosting provider. • Access controls: security rules inside our database mean each member can only reach the information they are allowed to see. Only authorised Sport Sanctuary staff can use administrative tools, and only when needed to run or support the service. • YouTube access: when you link a YouTube channel, the access token Google gives us is kept only on our secure servers. It is never shown in the app, never sent to other members and never shared with or sold to anyone. We use it only for the YouTube features described in section 4. • Passwords and sign-up: we never store your password in readable form, and sign-up is protected against automated bots. • Monitoring: we watch the platform for errors and unusual activity so problems can be fixed quickly. • Removing access: unlinking a channel in the app deletes its stored token straight away and cancels our Google access. Deleting your account does the same for your linked channels. You can also revoke access at any time at myaccount.google.com/permissions. If a security incident ever affects your personal data, we will tell you and the ICO as UK law requires.
Sport Sanctuary is not intended for children. We do not knowingly collect information from anyone under the minimum age for their country (13 in most countries, and up to 18 in some — see our Terms of Service). If we learn that an account belongs to someone under that age, we will close it and delete their information. If you think a child has an account, please email support@sportsanctuary.app.
Questions about this policy or your data? Email us at support@sportsanctuary.app